Your voice, our purpose
At the IFoA we are passionate about offering our members the best possible member experience. In the past year we undertook a programme of research to gain a deeper understanding of our members’ experiences so that we could understand more thoroughly what their priorities are, where they felt we could improve, and where they thought we were doing well.
In our 2019/2020 annual report you can read in more detail about the work we did with this feedback and the changes we have implemented.
As we were compiling this annual report, Covid-19 swept across the world. It is too early to say yet what the long-term effects of the pandemic will be but at this stage we want to express our admiration to the actuarial community that has stepped up so ably and willingly at this time to offer assistance to governments, organisations and communities across the world.