Please see our response times for various enquiry types below which are dependent on workload and can vary. If your enquiry is urgent the Member Services team can be contacted on +44(0)131 240 1325
| Enquiry type | Response time |
|---|---|
| Email acknowledged or answered | 5 working days |
| Exam bookings | 1 week |
| OPAT, UKPM, PSC, CERA (manual applications) | 2 weeks |
| Resignations | 2 weeks |
| Reinstatements | 3 weeks |
| Student admissions – paid by BACS | 1 week |
| Change of subscription rate | 2 weeks |
| Transfer to Fellow, Associate, or CAA | 4 weeks |
| Affiliate admissions – paid by BACS | 1 week |
| Reduced rate applications | 2 weeks |
| Dual membership applications | 2 weeks |
| Mutual recognition applications | 8 weeks |
| Individual qualification recognition applications | 8 weeks |
| PPD sign-off | 7 weeks |
| Exam exemptions | 7 weeks |
| Exam counselling | 1 week |
| Transfer of prior learning | 8 weeks |
| Reference or verification of membership requests | 2 weeks |
If you move to an Associate or Fellow, you will pay the subscription fee. But any fees that you have already paid for that year will be deducted.
If you do not pay the subscription fees within one month following your transfer to Associate/Fellow, your transfer will not be complete. We will then contact you to discuss reverting back to Student/Associate.
If you are no longer eligible for a reduced rate subscription, please let the Member Services Team know. We will then update your record to full rate and you will be required to pay the remaining subscription balance.
Yes. When you apply online, you will also need to upload evidence of your eligibility for the relevant reduced rate membership.
Evidence can include (one of the below):
If you are not in receipt of any income, we can accept a letter from your sponsor, parents, or partner to confirm their financial support.
Yes. To better support members on lower incomes and ensure fairness in our reduced rate subscription eligibility, we have raised the threshold for our lower reduced rate and introduced a mid-tier reduced rate.
All members earning £8,700 a year or less during the subscription year will be eligible to apply for the lower reduced rate subscription.
All Fellows and Associates earning between £8,701 and £27,499 during the subscription year will now be eligible to apply for the mid-tier reduced rate subscription.
Applications for a reduced rate subscription can be made online on the member portal.
Membership subscription fees become due annually on 1 October and should be paid by 31 December. Full information regarding subscriptions can be found our subscriptions page.
You should first contact the Member Services Team at memberservices@actuaries.org.uk. They will provide you with a reinstatement form. You can reinstate your membership at any time during the subscription year.
Lapsed students who want to apply for exams should ensure that they apply for reinstatement at least 3 weeks before exam booking opens. Please refer to the reinstatement guide.
Contact the Member Services team at memberservices@actuaries.org.uk and include the reason for resignation.
Refunds will only be given if requested within 14 days of payment being received. For further information, please view our refund policy.
When renewing your membership in the new member portal, you will now have the option to choose a section of the IAA or SIAS if you wish to subscribe.
You should pay the Student subscription fee at the outset. When you have been transferred to Fellow, you will be contacted by the Member Services team who will advise you of the balance of fees due upon your transfer.
For full details, download the IFoA Membership Complaints Policy (PDF, 90 KB)
If you have any questions about membership please email us or call us on +44 (0) 131 240 1325. Response times can be found in our membership FAQs.