We are currently recruiting a Reflective Practice Executive for a Permanent contract.
This role is hybrid, both working from home and in our Edinburgh hub. The role holder is expected to be in the hub at least once per month.
We encourage our colleagues to work flexibly between home and the hub to suit their needs and preferences, in line with our hybrid working policy.
Colleagues are able to work their hours flexibly, in line with core business hours and requirements. We also offer formalised flexible working agreements.
The starting salary is £33,345
To apply, please send a CV and cover letter to HRsupport@actuaries.org.uk by the closing date of 24 January.
Interviews will take place at the end of the week commencing 29 January.
Purpose of the job
Working closely with the CPD and Reflective Practice Manager, this role supports the delivery of the IFoA’s CPD Scheme and Reflective Practice Discussion (RPD) programme. The role holder is responsible for conducting high quality and engaging reflective practice discussions with IFoA members and supporting those members in carrying out meaningful learning.
This is a member facing role which involves regular interaction with IFoA members at all stages of their career. The role reports into the CPD and Reflective Practice Manager and works closely with the wider Regulatory Policy Team and colleagues from across the IFoA.
Dimensions
- Financial – no budgetary responsibility
- Members of staff – no managerial responsibility
- Other – supporting members of the General Counsel Team
Principal accountabilities
- Support the delivery of the CPD Scheme and RPD programme, including:
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- Providing administrative support for all aspects of the CPD Scheme and RPD programme
- Facilitating RPDs with members to support them in reflecting on the learning outcomes of their CPD activities and how that learning was, or will be, applied
- Maintaining all RPD related documents, including RPD files, spreadsheets, templates and the CRM
- Working with the CPD and Reflective Practice Manager in promoting awareness, and the benefits, of the RPD programme amongst Members
- Assist in maintaining the RPD Appropriate Persons Pool of volunteers
- Responsible for maintaining information and materials available to support RPDs (both IFOA-led and Member-led) – including the maintenance of relevant webpages
- Working with the CPD & Reflective Practice Manager to gather and cascade relevant information and feedback across the organisation
- Support the CPD & Reflective Practice Manager in collating statistical information for reports to the Regulatory Board, FRC and other stakeholders
- Manage the CPD feedback mailbox:
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- Respond to/acknowledge emails within agreed timescales
- Escalate more complex queries to the CPD and Reflective Practice Manager
- Provide support to any change projects related to CPD and RPDs
- Support in the development and delivery of training and education on new initiatives or issues relating to CPD and RPDs, as required
- Assist with the set up and administration of UK Practice Modules
- Provide support across the General Counsel Group, as required, including holiday cover
Main contacts
- CPD and RPD Manager
- Members of the IFoA – facilitating RPDs
- Regulatory Policy Team
- General Counsel Group
- Colleagues across the organisation
Decisions
- Required to exercise judgement and make decisions commensurate with the role of carrying out Reflective Practice Discussions.
- Responding to CPD and RPD related queries and exercising judgement on when to escalate queries.
- Processing routine applications for Non-Practising CPD status, and exercising judgement on when to escalate more complex applications.
- Prioritising a constantly changing workload.
- Challenging experienced professionals on their learning and development, where appropriate
- Determining when more complex cases should be escalated to the CPD and Reflective Practice Manager.
- Develop and follow procedures and identifying opportunities to improve existing processes
Complexity
- The role is varied and requires the post holder to be highly organised and flexible in the tasks that they deal with.
- Facilitating high-quality and engaging discussions with experienced professionals and supporting them to carry out meaningful learning.
- Requires a broad understanding of actuarial skills to allow the post holder to be able to fully engage in the discussions.
- Requires the post holder to have an understanding of the offerings available from the IFoA to promote to members, as well as an understanding of when feedback should be relayed to other areas of the IFoA to inform learning and development material.
Impact
The role will be key in terms of supporting the delivery of one of the most significant regulatory functions. The RPD programme is a high-profile initiative for the IFoA and involves significant member interface, therefore the way in which the discussions are organised and conducted is crucial from a reputational perspective.
Skills, knowledge, and experience
Essential
- Excellent communication skills, particularly oral communication skills
- Strong administrative skills
- Experienced user of MS applications, in particular Word, Excel and PowerPoint.
- Experience of coaching or interviewing
- Strong attention to detail and accuracy
- Capable of problem solving and adapting/‘thinking on their feet’ under pressure
- Ability to work autonomously and as part of a team
- Ability to effectively manage exchanges with experienced professionals and the confidence to challenge and ask searching questions
- Exemplary interpersonal skills, demonstrating empathy, understanding and ability to engage and support others
- Strong organisational and time management skills, with the ability to multi-task
- Tact and discretion in dealing with sensitive and confidential issues
- Ability to deliver against targets
- Commitment to creating positive outcomes for IFoA members
Desirable
- Experience of working within a lifelong learning environment
- Experience of working within a professional regulatory environment
- Experience or knowledge of reflective practice discussions and outcomes focused approach to learning
- Experience or knowledge of career development
- Knowledge and understanding of actuaries, actuarial careers and actuarial fields of work
IFoA’s values
The role holder must be an ambassador for and demonstrate the IFoA Values in all aspects of their work.
- Member-focused: We put members at the heart of everything we do
- Action-oriented: We work hard, we work smart, and we take pride in getting things done, valuing action over perfection
- Forward- and outward-looking: We’re always looking to be bold and improve, innovate and take the next step
- Team-driven: We work in partnership, advancing together as one IFoA
Alternative format and adjustments
Please email the HR Team if you require:
- any information regarding our vacancies in an alternative format
- any adjustments to support you to fully participate in any part of the application and recruitment process
Any information shared will be used only to enable us to make reasonable adjustments to support candidates to participate in the recruitment process. It will not inform selection decisions.
You can reach us at HRsupport@actuaries.org.uk.
Diversity, equity, and inclusion
The IFoA encourages applicants from a variety of backgrounds and experience and welcomes diversity with regard not only to protected characteristics but also diversity of thought. Diversity, equity and inclusion are more than just words for us. That’s why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against. Consequently, we promote diversity, equity and inclusion in all our policies, practices and procedures, and actively encourage applications from a diverse range of potential candidates. All applications for our roles are considered on merit alone, and if you don’t meet all the criteria but believe you have something to offer, we want to hear from you. For more information on our commitments, please see our DEI strategy page.
