Remote invigilation FAQs for April 2025 exam candidates

Exam timings  

As you will have seen in our communications all exams start at 09:00 (BST). The UK has very recently switched to British Summer Time (BST) - which is GMT +1, so to ensure you have calculated the local start time of your exam correctly.  

Here is a website you might find useful to check your local timings: https://www.worldtimebuddy.com/  

Guardian browser chat function  

We would also like to remind you that the chat support function that can be accessed through the Guardian browser, supported by Proctor U, can only be used to help you to connect to the remote invigilation system.  

Preparing for a remotely invigilated exam

 

1. What equipment do I need to sit an exam?

You will need a laptop or computer that meets our minimum technical requirements.

Candidates are permitted to use one screen only.

Candidates are permitted to connect a single external monitor to a laptop device. However, the laptop must be closed for the duration of the exam and an external webcam will be required.

 

2. What software do I need to sit an exam?

To connect to the exam platform, you will need to download the ‘Guardian Browser’ to your laptop or computer.

You will also need Microsoft Word, Excel and/or R Studio. Information on the software required can be found in the Examinations Handbook

 

3. What is the ‘Guardian Browser’?

The Guardian Browser is a custom developed web browser, designed to secure the virtual environment of the exam candidate.

 

4. Will the ‘Guardian Browser’ forcibly lock the screen to one browser?

No, the Guardian Browser does not lock the candidate’s screen to one browser. Candidates will be able to navigate outside the Guardian Browser to other programs on their device e.g. Excel or Word.

For Candidates sitting the CS1B or CS2B exam, it will also be possible to launch the ‘R’ help pages. These will open in your default browser e.g. Chrome. This will be permitted within the Exam Rules.

Candidate activity will be monitored during the exams to detect any unauthorised activity, which may result in disqualification from the exam and possible future exam booking ban – depending on the severity of the breach.

 

5. Can I test my equipment is exam ready?

You can test that your computer is exam ready by using the ‘try it now’ function.

 

6. Can I use a work laptop?

Yes, but the ‘Guardian browser’ must be downloaded and permitted within your employers' infrastructure.

See our exam developments webpage for more information and to download the link.

 

7. I can’t download the ‘Guardian Browser’, what can I do?

If you are planning to use a work laptop you may find there are restrictions that prevent you from downloading the ‘Guardian Browser’, if so, please contact your employer’s IT department for further support.

If you are using your own device, please seek support from a suitably qualified IT specialist.

 

8. Can I sit the exam without using the ‘Guardian Browser’?

No – unfortunately, you will not be able to sit your exam without the ‘Guardian Browser’.

 

9. How will I log in to the exam?

Candidates will continue to log into the exam platform. You can find a guide to logging in to the exam system in our Examinations Handbook. Once logged in, candidates will launch and connect to the remote invigilation system. Candidates must connect to the remote invigilation system before they can access their exam paper.

 

10. Can I use my mobile phone to connect to the internet?

Mobile hotpots and tethering are unlikely to provide a stable enough connection.

 

11. What will happen during a remotely invigilated exam?

On exam day you will need to log in to the exam platform and open the ‘Guardian Browser’. You will be provided with the required URLs in your exam joining instructions.

Once connected, you will need to accept the Remote invigilation Terms and Conditions. You will then be taken through a series of automated steps to verify your identity. This is referred to as ‘Exam Onboarding’.

You will be required to:

  • present photographic ID
  • connect your webcam and audio
  • share your computer screen

Your audio, video and screen will be recorded for the duration of the exam. There is no live proctor watching you during your exam.

If you need technical support, you can use the ‘Chat’ function within the ‘Guardian Browser’. Please note the ‘Chat’ function can only support with basic IT queries about connecting to the proctoring system. They cannot support on any exam related matters.

Information on exam support can be found in the Examinations Handbook.

 

12. Is there an alternative to remote invigilation?

Following the announcement on 7 February, we are currently updating all guidance regarding remote invigilation for the April 2025's session.

 

13. Is there a back-up plan should there be an issue on exam day with any part of the remote invigilation process or Guardian Browser?

Candidates are responsible for ensuring their equipment meets the minimum technical requirements. If a candidate experiences issues on exam day, they can use the ‘chat’ function within Guardian Browser or call the IFoA Assessment Delivery Team. If a technical issue cannot be resolved and a candidate cannot access the exam there will be no alterative exam sitting.

If there is a technical failure resulting from an error or system failure, caused by the IFoA or any third-party supplier, relevant business continuity plans will be executed.

 

14. Can I see a copy of the proctoring compliance and privacy policy?

Yes, please follow these links to view the Compliance and Privacy policy of our remote invigilation provider. 

 

15. Where will my data be stored and who will have access to it?

All data will be stored in secure EU based servers.

Recordings will be viewed by trained invigilators and IFoA executive staff only.

Images of photographic ID will be retained for 7 working days.

Exam recordings will be retained for 12 months.

 

16. Can I connect using a virtual desktop?

No – you are not able to connect to the system in a virtual desktop environment.

 

17. Will all exams start at the same time?

Yes, each exam subject will have one single start time.

Exams will be held in UK time.

Details about the exam start time have now been released.

 

18. Will the length of time given for each exam change with the introduction of RI?

No, the exam length will remain the same.

 

19. I have a medical condition which requires me to need more flexibility around the breaks – can this be taken into consideration?

We understand that candidates may perform certain actions or make use of specific equipment as a result of a medical condition. To ensure we can continue to support you during exams it may be necessary to apply for a formal access arrangement.

We have published guidance and advice on what is/isn’t permitted on our access arrangements webpage.

For our existing members with long term access arrangements already approved and in place we will be in contact to review the arrangements

 

20. Will I be able to experience the new browser and process for remote invigilation prior to sitting actual exams?

Yes, the IFoA is running three practice sessions in January and February 2025. For full details including dates, what’s involved, how to register and sign-up deadlines, see: Remote invigilation practice exam sessions – book now

For anyone unable to attend, a recorded run-through of the exam experience will be launched in January.

 

21. Will the exam system include a timer/clock/alarm?

There is no countdown clock or timer on the exam platform or remote invigilation system.

 

22. Will I need to remove additional tech from the room I am sitting in? Such as additional monitors which are not being used for the exam.

No, you do not need to remove additional tech as long as any other devices are not in use.

For example, if you have a monitor in the background of the room where you intend to take the exam, please ensure it is switched off.

 

23. Can I use my phone as a webcam?

No, using a mobile phone as a webcam is not permitted. For external webcam specifications, please see our technical requirements webpage.

 

24. My built-in webcam on my laptop has low image quality. Will this affect my exam sitting?

Candidates must ensure that the device chosen to complete their exam meets all the exam system technical requirements.

For details on our technical requirements, please see our technical requirements webpage.

 

25. Are mobile hotspots prohibited or simply discouraged?

Mobile hotspots and tethering are not supported. You will be unable to sit your exam with this chosen internet option.

Please see all the technical requirements for our new exam system on our technical requirements webpage.

 

26. Will candidates need to purchase their own laptops and Microsoft subscriptions?

You are responsible to make sure you have the required equipment that meets the minimum technical specifications

To understand more about your responsibilities, please refer to the Exam Rules and Assessment Regulations.

 

27. What is the minimum requirement for the screen I intend to use for the exam? 

The minimum technical requirement for your screen must be at least 1366x768 resolution. 

For more information about your technical requirements, please see: Exam system technical requirements

Using any equipment below the recommended minimum requirement may result in failure to successfully complete the required onboarding checks before you commence your exam. 

 

28. Where can I download the Guardian Browser from and why do I need to use it for the exams?

Download the secure guardian browser

We recommend you download the secure browser as soon as possible to ensure you can resolve any potential issues you may encounter before your exam.  

Once installed you should open the guardian browser at least 24 hours before your exam to check for any updates – the update will happen automatically when the app is open. 

 

29. The Proctor U website conflicts with the rules and allowed resources published by the IFoA, what should I be referring to?

Please only refer to the guidance, rules and regulations issued by the IFoA.

ProctorU are purely a supplier we work with to provide remote invigilation during the exams.

Any information found on our third party suppliers' website may not be tailored for the IFoA and may cause confusion.

 

30. What are the room/environment requirements for sitting an exam?

Your exam room must be private for your use only during the exam, with sufficient lighting to ensure we are able to see you clearly. 

You must complete your exam on a table or desk.

For further details on the exam rules, please refer to the Exam Rules and Assessment Regulations.

 

31. How should I position myself during the exams?

Yes, you must remain in view of the webcam at all times, unless you are taking one of the two permitted five-minute breaks. 

We understand that it may be difficult to show your full exam environment, your keyboard and your whole body in one angle. 

Therefore, we ask that you position yourself so the camera can record a full view of your face, along with visibility of your shoulders and arms. 

Exam rules and guidelines

 

1. What form of photo ID will be accepted?

A valid form of photographic ID will need to be shown to the webcam clearly at the start of the exam, candidates should ensure that they have their ID available and to hand before starting ‘Exam Onboarding’.

Only government issued photo ID will be accepted, for example driving licence, passport.

 

2. What if my assumed name is different from my given name? Do I need to update my details with IFoA to reflect any middle names?

The details we hold for you must match your government issued photo ID.

Candidates will need to update their details in their member portal to ensure ID verification is accepted.
Non-members will need to contact memberservices@actuaries.org.uk to make these changes.

 

3. Can I use two monitors?

No, candidates are permitted one screen only.

Candidates are permitted to connect a single monitor to a laptop device. However, the laptop screen must be closed for the duration of the exam and an external webcam will therefore be required. Depending on your laptop, an external microphone may also be required.

 

4. I will be sitting my exam at my shared workplace, are others permitted to be in the room?

No, candidates must be alone for the duration of the exam.

 

5. Can I still refer to online resources during the exam?

No – while the exams will be closed book/closed web. There will be some exceptions, we will share more information soon.

 

6. Can I use scrap paper?

Yes, two sheets of A4 paper and an A4 wipeable surface, for example a whiteboard.

 

7. Can I use a calculator during the exam?

Candidates can use calculators during their exam. There is no specific make or model a candidate must use.

Candidates are also permitted to use excel for calculation questions.

Candidates must not use calculators on mobile devices or online.

 

8. Can I talk out loud?

Talking is not permitted during an exam. Accidental mouthing / mumbling will be reviewed.

If you have said something by mistake or an unexpected noise occurs, you might find it useful to simply explain the situation so you can get back to focusing on your exam. 

 

9. Can I have a pet in the room?

Pets are permitted in the exam room so long as they do not cause sound or visual disruption to your exam recording.

 

10. Can I take a bathroom break?

Candidates will be permitted two five-minute breaks during exams. You can leave the room to take your allotted breaks.

Breaks cannot be taken in the first 30 minutes of the exam.

To request the break, candidates must speak clearly to their camera so this can be heard on the exam recording.

For further information on access arrangements, how to apply and what evidence is required to support your application, please see: access arrangements.

 

11. Will I be required to record my break?

Your webcam, audio and screen share should continue recording uninterrupted during the permitted breaks. You do not have to take your recording device with you.

 

12. Can I eat/drink?

Drinks and snacks are permitted. For example, energy bars or a piece of fruit. Candidates should be mindful of noise while eating as this could impact the exam recording.

 

13. What happens if someone comes into my exam room?

Candidates should be in a private room, with a closeable, preferably lockable, door. If a person enters the exam room accidentally and does not interact with the candidate, the incident will be flagged to the IFoA but is unlikely to be investigated further. Any deliberate interaction with a third party will in breach of the Assessment Regulations.

 

14. Can I listen to music or have background noise?

No – Noise is not permitted unless it is part of an approved access arrangement.

 

15. What if there is external noise outside my control, for example roadworks?

The Exam Rules coming in from April 2025 are new and will mean your exam experience is different from your previous sittings.

While you may have previously used ear plugs, headphones or earbuds this is no longer permitted, unless it is part of an approved access arrangement.

You are responsible for choosing an appropriate exam environment in which you will be able to successfully attempt your exam, without distraction. If your current location has high levels of noise which will cause you distraction, you may need to consider selecting an alternative location to complete your exam.

If you are impacted by circumstances beyond your control on the day of your exam, and you feel your exam performance was affected, then you may wish to apply for mitigating circumstances.

 

16. Will there be any live warnings during an exam?

No, there is no live proctor. Your exam is recorded and reviewed after completion.

 

17. Can I wear a headset with microphone?

No, this is not permitted.

 

18. Can I use a timer / watch to keep track of time?

Candidates may use analogue or digital stop watches, timers or clocks only.

Smart watches, tablets, or mobile phone timers are not permitted.

 

19. Can I move/stretch?

You can stretch and move at your exam desk while remaining in view of the camera. You are not permitted to leave view of the camera unless you are taking a permitted break.

 

20. How will eye movements be assessed? Do we need to look at the screen the whole time?

There is no automatic tracking of eye movement. During the post- exam review, reviewers will consider if any suspicious activity has occurred and flag this to the IFoA for further consideration.

 

21. Using my laptop for a long period of time can induce my eye strain and give me headaches. What should I do?

Access arrangements can be made for those with medical conditions. To find out if you are eligible to apply and read the guidance, please see: access arrangements.

 

22. Are we allowed to split screens across the one monitor?

Yes, candidates will be able to use the split screen functionality on their one monitor.

 

23. Can I print my email paper?

For those candidates sitting remotely, they can print their exam paper. 

Candidates must: 

  • Print and retrieve the exam paper from the vicinity of their exam desk, remaining in view of their camera.
  • If printing to another room, wait to retrieve their printed exam paper during one of their two five-minute breaks. However, candidates should be reminded that breaks cannot be taken within the first 30 minutes of the exam. 
  • Candidates will not be able to receive a printed copy from a third party. 
  • Candidates will not receive any additional time for printing. 

 

24. Can I use my Formulae and Tables book? 

You can use your own copy of the Formulae and Tables book to use during the exam. We accept that your own copy may have annotations. Please make sure you remove any post it/sticky notes or any other attached notes.

 

25. Will the use of Word, Excel and R in exams still be permitted to aid calculations?

Yes. 

You are permitted to use Microsoft Word or Excel, in any exam. And can be used to support calculations.

However, the use of the ‘R’ / R Studio / R Studio online ‘help’ pages are specifically permitted for use during the CS exams only. You can use them in Paper A or Paper B.

For further guidance on permitted resources and software available during the exam, please refer to the Exam Rules.

 

26. Can I use an external keyboard?

Yes, you will be able to use an external keyboard or mouse. 

Please ensure you have completed the required technical checks; with all the equipment you intend to use during your exam. 

For further guidance on permitted devices available during the exam, please refer to the Exam Rules.

 

27. Am I allowed to use the pre-exam materials provided in advance of the exams for CP3 and the CS exams? 

Yes. 

  • CP3 – you will access to the advanced materials 3 days before the exam from the Online Exams Platform. You can print this out, make annotations and bring this into your exam. You can only bring in the printed materials, you cannot bring any notes on blank paper. 
  • CS exams – the pre-exam materials were released on 25 March and are now available from the Online Exams Platform. You can download the materials and load appropriately for use during the exams. I.e. within ‘R/R Studio’. 

 

28. What will happen if I exceed my two 5-minute breaks?

Exceeding the permitted breaks without an agreement for Access Arrangements in place will constitute a breach of the Exam Rules and will likely result in your disqualification from the exam. 

All exam recordings will be monitored once the exams are complete. Individuals identified in the review process will receive a letter highlighting the concerns from the inappropriate conduct review team. 

If you experience something out of your control which impacted your behaviour during the exam you should apply for mitigating circumstances immediately after the exam and provide any evidence to help us understand your experience, which we may be able to take into consideration. 

For support you may also contact exams@actuaries.org.uk

 

29. Can I prepare a template in advance?

You are not permitted to pre-prepare any materials in advance of the exams. 

All work submitted should be your own and should be completed during the exam time.  

With the exception of the pre-exam materials provided for the CP3 and CS exams, which are permitted for use and reference during those exams. 

 

30. Will I be allowed to copy and paste in the exam?

Yes, ‘copy and paste’ function is allowed. 

You are permitted to copy and paste the IFoA Standard Keyboard Notation into your exam submission should that assist you in answering your exam paper.

However, we do not expect to see large amounts of text copied from an alternative original source, please be careful not to plagiarise unless your exam specifically requires you to use copied text from the exam material, like CP3 for example. 

 

31. I live on a noisy road, and I normally use ear plugs to help me focus, can I still use them? 

While you may have previously used ear plugs, headphones or earbuds this is no longer permitted for remote exams. Unless it is part of an approved access arrangement.  

You are responsible for choosing an appropriate exam environment which you will be able to successfully attempt your exam, without distraction. If your current location has high levels of noise which will cause you distraction, you may need to consider selecting an alternative location to complete your exam. 

If you are impacted by circumstances beyond your control on the day of your exam and you feel your exam performance was affected, then you may wish to apply for Mitigating Circumstances.

 

32. Can I use LN, EXP, FORECAST, and other similar built-in functions in Excel to facilitate quicker calculations?

You can use standard functions within Microsoft Excel, Word and R (for the CS exams only). 

LN and EXP and FORECAST are considered core functionality within Excel and permitted for use during the exam. 

Unless specifically advised not to, you will need to include all calculation steps, and/or sufficient formulae for examiners to understand and assess how you determined your answer.

 

33. Can I use Equation Editor?

Yes, you can use Equation Editor as this is considered standard functionality and you may find using Equation Editor a more efficient method of setting out your answers to algebraic questions. 

Unless specifically advised not to, you will need to include all calculation steps, and/or sufficient formulae for examiners to understand and assess how you determined your answer.

 

34. Can I use Math Autocorrect?

Yes, you can use Math Autocorrect as this is considered standard functionality.

However, if you choose to use Math Autocorrect, you should be aware that this function could change your response to certain questions, answering incorrectly, and therefore we advise that this should not be used during examinations.

 

35. English is not my native language, what language should I use to complete my exam?

You must type your answers in English. You are not allowed to use any translation tools during the examination.

Study support

 

1. Will the types of questions change with the re-introduction of closed book/closed web?

Yes, questions may be worded differently or contain different information to reflect a closed book or closed web environment. 

Examiners want well prepared candidates to be able to respond on the topic that is being assessed in the question, so will provide enough information to make this possible.  

 

2. Will the exams be more difficult under closed book/closed web conditions? 

IFoA exams are designed to assess whether you have the required knowledge and skills in that subject, set out in our syllabi.

We have taken steps to ensure candidates are able to demonstrate their competence without access to core reading, study notes or other resources.  

Each exam paper has been attempted under closed book exam conditions by a test candidate, with a focus on reporting any difficulty with completing the paper in a closed book environment. Test candidates have recently qualified and have experience in both the subject matter and exam technique.    

Test candidate feedback from completing the paper in closed book exam conditions has been shared with IFoA Examiners and modifications to final papers made where appropriate. 

 

3. Which past papers should I use to support my preparations for the exams? 

Past papers delivered between 2020 and 2024 under open-book rules are still valuable study resources, as they more closely reflect the current syllabus objectives. Attempting these papers under closed book conditions can be a useful revision exercise.   

While past papers delivered before 2020 were sat under closed-book conditions, they may no longer align completely with the current syllabus. Therefore, we recommend candidates review the syllabus before using pre-2020 papers as a revision resource.  

Please note that while these papers were also delivered in exam centres, answers were handwritten. 

Therefore, past papers from April 2020 will include modifications to account for answers being typed.   

 

4. Will IFoA release any specimen papers for April 2025 SP and SA exams? 

As our focus is to provide exam papers for the April 2025 session, we have not had the capacity to draft specimen papers. As previously stated, the exam questions are written in a way that provides all of the necessary information 

The 2020-2024 papers delivered under open-book rules are still a valuable study resource as they more closely reflect the current syllabus objectives.  

View past papers and examiners reports

 

5. Will ActEd be updating its study materials?

It is our understanding that ActEd has no plans to change its published materials.    

However, ActEd (BPP) is a third party tuition provider and we highly recommend that you reach out to ActEd directly for guidance.   

 

6. Will the CB exams be held in the current format or objective based assessment (OBA) format? 

The CB exams will remain in their current format for 2025.  

We will update you on the introduction of OBAs as we make progress with procuring a new exam platform.

 

7. Will the IFoA release pre-exam materials in line with previous recent exam sessions?  

Yes.   

Pre-exam materials will be released for CS1B, CS2B and CP3 only.   

CS1B and CS2B materials will be provided two weeks before the exam.   

CP3 materials will be provided 3 days before the exam. 

 

8. Where I can I watch a recording of the closed book webinar?

Watch webinar recording

Refunds 

 

1. If I decide I don’t want to sit my exam under remote invigilation, can I get a refund?

If for any reason, you decide not to take your examination, you are entitled to a full refund.

To help you do this quickly and easily, we will not be applying our usual refund policy. 

To request a full refund, please complete an exam refund form and send to memberservices@actuaries.org.uk by 17.00 UK time on 31 March (1 week before the start of the exam session). Your refund will be credited to your original payment method.

Security measures  

1. I am seeing social media posts that claim to have leaked April exam papers or purport to be internal emails from the IFoA. Are these real?

We are aware of a number of social media posts claiming to have leaked exam papers or sharing supposedly leaked internal emails. These matters have been thoroughly investigated, and there is no evidence of a leak, and the emails have been proved to be fakes.

Unfortunately, we believe there are likely to be further attempts to unsettle candidates.

We are committed to communicating updates about the April exam session as quickly and accurately as possible. The most up to date information available will be sent via official IFoA channels or can be found on our website.

Related resources

Preparing for the April 2025 exam session

All the information and resources you’ll need as we adopt more modern and digital methods of assessment.
Learn more

Exam system technical requirements

All the technical requirements for our new exam system
Learn more

Access arrangements

Key information about access arrangements and how to apply
Access arrangements