Remote invigilation FAQs for exam candidates

Update (23 July 2025): Page updated for September 2025 exams

Guardian browser chat function: We would also like to remind you that the chat support function that can be accessed through the Guardian browser, supported by Proctor U, can only be used to help you to connect to the remote invigilation system.

Booking exams

 

1. How will the September exams be delivered?

We will run the September session in a similar way to the April session, with most candidates sitting their exams at in-person exam centres.

If you’re unable to attend your allocated exam centre, you now have the option to request either:

  • an alternative exam centre, or
  • to sit your exam online via remote invigilation.

Please note: Due to limited capacity, we cannot guarantee your preferred option will be available. However, we will do our best to accommodate all requests wherever possible.

Exam delivery options

 

1. Where can I find my allocated exam centre location?

We will notify you of your exam centre location by email during the week commencing 4 August 2025.

Your exam centre will also be confirmed in your joining instructions, which will be published during the week commencing 25 August 2025.

Once your exam centre location is confirmed, you can find your exam centre’s address on our webpages:

 

2. What if I don’t want to sit exams in my allocated exam centre?

If you prefer not to sit your exam at the allocated centre, you may request:

  • an alternate exam centre, or
  • to sit your exam online via remote invigilation.

Key dates and steps:

  • You’ll receive your exam centre confirmation during the week commencing 4 August 2025.
  • After receiving your allocation, you can submit a change request, with instructions included in the confirmation email.
  • Exam centres marked as ‘centre full’ on certain dates are already at maximum capacity. We will not be able to move you to those locations while this status applies. However, we will aim to update exam centre availability daily.
  • All change requests must be submitted by 09:00 UK time (UTC+1) on 12 August.

Refunds and change requests:

  • If we cannot accommodate your request, and it was submitted by 29 August 2025, you will be eligible for a full refund with no administration fee.
  • If we can accommodate your request but you later decide not to proceed with your booking, you may still request a refund by 29 August 2025, subject to a 10% administration fee.
  • After 29 August 2025, our standard refund policy applies: refunds will only be granted in exceptional circumstances and will be subject to a 25% administration fee.

To request a refund:

Refunds will be issued to your original payment method. Please allow time for processing due to potentially high demand.

Preparing for a remotely invigilated exam

 

1. Will the exams still be closed book?

Yes.

The only exception is the Communications Practice (CP3), where exam candidates are permitted to bring the advanced material into the exam room. 

Candidates can make notes on the advanced material only – no additional pages of pre-prepared notes can be used during the exam.

For further guidance, please see the Examinations Handbook and Exam Rules

 

2. Will all exams start at the same time?

Yes, each exam subject will have one single start time.

Exams will be held at 09:00 UK time (UTC + 1).

 

3. Will the length of time given for each exam change with the introduction of RI?

No, the exam duration will remain the same, regardless of whether you are sitting the exam at a centre or remotely.

 

4. What software do I need to sit an exam?

To access the online exam platform, you will need download the ‘Guardian Browser’ to your laptop or computer.

  • We recommend downloading it as early as possible to allow time to resolve any technical issues.
  • Once installed, open the Guardian Browser at least 24 hours before your exam to check for automatic updates.

You will also need access to the relevant software used in your exam, which may include:

  • Microsoft Word
  • Microsoft Excel
  • RStudio (for exams requiring statistical programming)

Full details of the required software can be found in the Examinations Handbook.

 

5. Will candidates need to purchase their own laptops and Microsoft subscriptions?

You are responsible for making sure you have the required equipment that meets the minimum technical specifications

To understand more about your responsibilities, please refer to the Exam Rules and Assessment Regulations.

 

6. I can’t download the ‘Guardian Browser’. What can I do?

You will not be able to sit your exam without downloading and installing the Guardian Browser.

Here’s what you can do:

  • We do not recommend you use employer-owned devices, unless you have confirmed you have permission to install the software. If you're using a work device, please contact your employer’s IT department for assistance.
  • If you're using a personal device, we recommend seeking help from a qualified IT specialist.

More information is available in the Examinations Handbook.

 

7. How will the exam be invigilated?

You will need to access a remote invigilation software through the secure Guardian Browser. There is no live proctor. Your exam is recorded and reviewed after completion.

 

8. What equipment do I need to sit an exam?

You will need a laptop or computer that meets the minimum technical requirements. Please see our technical requirements webpage.

Key requirements include:

  • One screen only is permitted during the exam.
  • You may connect a single external monitor to a laptop, but in this case:
    • The laptop lid must remain closed throughout the exam.
    • An external webcam is required.

Please ensure your setup complies with these rules to avoid issues on exam day.

 

9. Can I test my equipment?

You can test that your computer is exam ready by using the ‘try it now’ function.

 

10. What will happen during a remotely invigilated exam?

On exam day, if you are sitting your exam remotely, you will need to:

  • Open the ‘Guardian Browser’.
  • Log in to the online exam platform using the URLs provided in your joining instructions.
  • Complete the ‘Exam Onboarding’ process, which includes:
    • Accepting the Remote Invigilation Terms and Conditions
    • Presenting valid photographic ID
    • Connecting your webcam and microphone
    • Sharing your computer screen

Your audio, video, and screen will be recorded throughout the exam. There is no live proctor; your recording will be reviewed after the exam to ensure compliance with exam rules.

For technical issues during setup or the exam, you can use the ‘Chat’ function within the Guardian Browser. Please note:

  • Chat support is for basic technical queries only (for example, connectivity or setup issues)
  • The chat team cannot assist with exam content or administration questions

More information is available in the Examinations Handbook.

 

11. Where do I download the exam paper from? And how would I upload my completed work?

If you’ve sat IFoA exams before, you’ll be familiar with the online exam platform, as it remains the same as in previous sessions.

  • Turn on your device
  • Load the Guardian browser
  • Launch the online exam platform within the Guardian Browser 
  • Log into the online exam platform with your username and password
  • Access the exam area
  • Agree to the Assessment Regulations 
  • Select your exam paper button 
  • Download the exam paper to your machine for reference during the exam
  • Complete your exam answers and carefully save them to your desktop
  • Once your exam is complete, you’ll upload your completed work back in the exam area of the online platform

Further step by step guidance is available in the Examinations Handbook.

 

12. Can I connect using a virtual desktop?

No – you cannot connect to the system in a virtual desktop environment.

 

13. Can I use my mobile phone to connect to the internet?

We do not recommend using mobile hotspots or tethering via your mobile phone, as these methods are unlikely to provide a stable or reliable internet connection.

We strongly advise using either a wired connection or a strong, stable Wi-Fi connection to minimise the risk of disconnection during your exam.

Please refer to the Examinations Handbook for full details on technical requirements and support.

 

14. Can I use my phone as a webcam?

No, using a mobile phone as a webcam is not permitted. For external webcam specifications, please see our technical requirements webpage.

 

15. My built-in webcam on my laptop has low image quality. Will this affect my exam sitting?

Candidates are responsible for ensuring that the device chosen to complete their exam meets all the exam system technical requirements.

For details on our technical requirements, please see our technical requirements webpage.

 

16. Will I need my phone to log onto the online exam platform?

No, you will not need your phone to access the online exam platform, as two-factor authentication is no longer required.

If you do have your phone in your room, it must be placed out of reach during your exam.

 

17. Is there a back-up plan should there be an issue on exam day with any part of the remote invigilation process or Guardian Browser?

Candidates are responsible for ensuring their equipment meets the minimum technical requirements ahead of exam day.

If you experience technical issues during setup or the exam:

  • Use the ‘Chat’ function in the Guardian Browser for basic technical support
    or 
  • Call the IFoA Assessment Delivery Team (contact details will be provided in your joining instructions)

Important: If your issue is due to a fault with your equipment or internet connection and cannot be resolved, we will not be able to offer an alternative exam sitting.

If the issue is caused by a system failure or technical error on the part of the IFoA or its third-party suppliers, we will implement our business continuity plans and provide further guidance accordingly.

Please refer to the Examinations Handbook for full details on technical requirements and support.

 

18. Can I see a copy of the proctoring compliance and privacy policy?

Yes, please follow these links to view the Compliance and Privacy policy of our remote invigilation provider. 

 

19. Where will my data be stored and who will have access to it?

All data will be stored in secure US based servers.

Recordings will be viewed by trained invigilators and IFoA executive staff only.

Images of photographic ID will be retained for 7 working days.
Exam recordings will be retained for 12 months.

 

20. Can I handwrite my exam answers?

No, all candidates are expected to complete their exam using a laptop and keyboard typing their answers.

Handwritten answers are only permitted if you have a pre-approved access arrangement allowing this.

 

21. Do I need to apply for access arrangements?

Access arrangements are adjustments made to exam conditions to support candidates who would otherwise be at a substantial disadvantage.

If you require any access or inclusion arrangements for the upcoming exam session, you must submit your application by 17:00 UK time on 25 July 2025 (the exam entry closing date).

We strongly encourage you to:

  • Read the Access Arrangements Policy before applying. The policy has recently been updated to better support the candidates understanding of what can be offered in exam centres.
  • Apply early, as this allows us time to review and implement any approved adjustments.

Late applications:
If you apply after the deadline, it may not be possible to grant your request in time. In such cases, you may need to defer your exam in line with the IFoA Cancellation Policy.

Comfort aids:
Candidates are allowed to bring certain comfort aids into the exam. Please refer to the Comfort Aid List for what is permitted. If you need a comfort aid that is not on the standard list, you must apply through the access arrangements process.

 

22. Will I be able to experience the new browser and process for remote invigilation prior to sitting actual exams?

We are currently reviewing our timeline to determine if we can schedule a date for a technical test for candidates planning to take their exam remotely. This test would allow participants to check their equipment and ensure everything is functioning properly ahead of exam day. We will update candidates, should we release a date for the test.

 

23. The Proctor U website conflicts with the rules and allowed resources published by the IFoA, what should I be referring to?

Please only refer to the guidance, rules and regulations issued by the IFoA.

ProctorU are purely a supplier we work with to provide remote invigilation during the exams.

Any information found on our third-party suppliers' websites may not be tailored for the IFoA and may cause confusion.

Exam rules and guidelines

 

1. What form of photo ID will be accepted?

Please refer to the Exam Rules for guidance on what acceptable ID is permitted. 

 

2. What if my assumed name is different from my given name? Do I need to update my details with IFoA to reflect any middle names?

The details we hold for you must match your government issued photo ID. 

Candidates will need to update their details in their member portal to ensure ID verification is accepted. 

Non-members will need to contact memberservices@actuaries.org.uk to make these changes. 

 

3. Can I use scrap paper?

Yes, two sheets of A4 paper and an A4 wipeable surface, for example a whiteboard. 

 

4. Can I use a calculator during the exam?

Yes, candidates are permitted to use a calculator during their exam. 

  • There is no restriction on the make or model of calculator you can use. 
  • You are also allowed to use Excel for calculation-based questions. 

 However: 

  • Calculators on mobile devices or online platforms are not permitted. 

 For further guidance on permitted devices available during the exam, please refer to the Exam Rules

 

5. Can I use an external keyboard?

Yes, you will be able to use an external keyboard or mouse.  

Please ensure you have completed the required technical checks with all the equipment you intend to use during your exam.  

For further guidance on permitted devices available during the exam, please refer to the Exam Rules

 

6. Can I talk out loud?

No. Talking during your exam is not allowed, unless specifically permitted by agreed access arrangements.

Even accidental mouthing or mumbling may be flagged as a potential breach of the exam rules and assessment regulations, especially under remote invigilation. 

If you speak unintentionally or an unexpected noise occurs (e.g. background sound or you react out loud), we recommend you briefly explain the situation on camera and then continue with your exam. This may help avoid any misunderstanding during the post-exam review of your recording. 

For further guidance on acceptable behaviours, please refer to the Exam Rules.

 

7. Can I have a pet in the room?

Pets are permitted in the exam room so long as they do not cause sound or visual disruption to your exam recording. 

 

8. Can I take a bathroom break?

Yes. Candidates are permitted to take two 5-minute breaks during their exam. Please note the following conditions: 

  • Breaks must be taken separately not combined into one longer break. 
  • Breaks are not allowed in the first 30 minutes of the exam. 
  • You may leave the room but must return within the five-minute limit. 
  • You must not use your break time to read exam materials, make notes, or interact with anyone about your exam. 

For details on requesting additional breaks or adjustments due to a medical condition or other needs, please see our guidance on access arrangements

 

9. What will happen if I exceed my two 5-minute breaks?

Exceeding the permitted break allowance without an approved access arrangement in place is considered a breach of the Exam Rules and may result in disqualification from your exam. 

All exam recordings are reviewed after the session. If any concerns are identified, you will receive a letter from the Inappropriate Conduct Review Team outlining the issue. 

If you experienced an unforeseen or exceptional circumstance that led to exceeding the break time, you should: 

  • Submit a Mitigating Circumstances application as soon as possible after your exam. 
  • Provide supporting evidence to help us understand your situation. 

For further guidance or to discuss your circumstances, please contact: exams@actuaries.org.uk

 

10. Will I be required to record my break?

Your webcam, audio and screen share should continue recording uninterrupted during the permitted breaks. You do not have to take your recording device with you. 

 

11. Can I eat/drink?

Drinks and snacks are permitted. For example, energy bars or a piece of fruit. Candidates should be mindful of noise while eating as this could impact the exam recording.

 

12. What happens if someone comes into my exam room?

You are responsible for ensuring your exam environment meets the required exam conditions.  

This means: 

  • You must sit your exam in a private room with a closeable (preferably lockable) door. 
  • There should be no risk of interruption by other individuals. 
  • No third-party interaction is allowed during the exam. 

If you are sitting your exam in a shared workspace or office, we strongly recommend putting up a sign to prevent accidental interruption. 

Any interaction with another person during your exam even if unintentional is considered a breach of the Assessment Regulations and may result in disciplinary action. 

Please refer to the Exam Rules for guidance on exam environment.  

 

13. Can I listen to music or have background noise?

No. Noise is not permitted unless it is part of an approved access arrangement. 

 

14. What if there is external noise outside my control, for example roadworks?

You are responsible for selecting a suitable exam environment that allows you to complete your exam without distractions. 

If your current location is prone to external noise (for example roadworks, building work, loud neighbours), you should consider an alternative location to minimise disruption. 

If unavoidable external noise occurs on the day of your exam and you believe it affected your performance, you may wish to submit a mitigating circumstances application. Full details on how to apply and what evidence is required can be found in the Mitigating Circumstances Policy. 

 

15. Can I wear a headset with microphone?

No, this is not permitted. 

 

16. Can I use a timer / watch to keep track of time?

There is no countdown clock or timer built into the exam platform or remote invigilation system. 

You may use an analogue or digital stopwatch, timer, or clock to help you manage your time during the exam. 

However, smartwatches, tablets, or mobile phones must not be used for this purpose, as they are not permitted under exam rules. 

 

17. Can I move/stretch?

You can stretch and move at your exam desk while remaining in view of the camera. You are not permitted to move out of the view of the camera unless you are taking a permitted break or have access arrangements.

 

18. How will eye movements be assessed? Do we need to look at the screen the whole time?

There is no automatic tracking of eye movement. During the post-exam review, reviewers will consider if any suspicious activity has occurred and flag this to the IFoA for further consideration. 

 

19. Are we allowed to split screens across the one monitor?

Yes, candidates will be able to use the split screen functionality on their one monitor. 

 

20. Can I print my exam paper?

Please refer to the Exam Rules for guidance on printing.

 

21. How will I access the Formulae and Tables book during the exams?

You have two options for accessing the Formulae and Tables book: 

1) Download a PDF copy from the Online Exams Platform 

  • The downloadable version is available from the point of receiving your joining instructions. 

2) Bring your own physical copy to the exam 

  • This must be an original printed version photocopies or printed PDFs (for example, Xerox) are not permitted. 
  • Annotated copies are allowed, but you must remove all post-it notes, sticky tabs, or attached notes before the exam. 

 

22. What versions of the Formulae and Tables will be permitted?

Candidates are permitted to use any IFoA version of the Formulae and Tables book. We recommend using the 2002 (typically orange in colour) edition for the September 2025 exams, as the exam questions have been written to align with this version. Earlier editions, including the ‘green book’ and ‘blue book’ can be used, but these may not include required mortality and other tables.  

Candidates are also permitted to use a copy purchased directly from the Indian Actuarial Institute (IAI). 

No other version will be permitted.  

 

23. Why is the IFoA allowing annotations in Formulae and Tables books used in exams?

Our focus now is on providing stability and continuity for the September session. We felt it would not be fair or realistic to expect candidates to purchase a clean copy of the Formula and Tables purely for use during the 2025 exams.  

A new edition of the Formulae and Tables is due to be released this summer, which will come into effect from the April 2026 exams.  
  
We have therefore made the decision to allow candidates to bring in their own copies, with the understanding that these copies may include minor annotations. We accept there is an element of risk that comes with this. However, to minimise the risk all invigilators at the venues are receiving training to help them understand what to look out for as they monitor candidate behaviour during the exams.  

If a reviewer suspects a candidate is using the annotations in their formulae and tables book to gain an unfair advantage during an exam, this will be recorded and reported back to the IFoA for further investigation.  

 

24. Am I allowed to use the pre-exam materials provided in advance of the exams for CP3 and the CS exams?

Yes, you are permitted to use the pre-exam materials provided for CP3 and the CS exams. 

CP3: 

  • You will have access to the advanced scenario materials 3 days before the exam via the Online Exams Platform. 
  • You may print these materials, annotate them, and bring the printed version into the exam. 
  • Only the printed advanced materials are allowed you may not bring in separate notes written on blank paper. 

CS1B and CS2B exams: 

  • The pre-exam materials will be released on 26 August 2025 via the Online Exams Platform. 
  • You can download the materials and load appropriately for use during the exams. I.e. within ‘R/R Studio’.  

 

25. Can I prepare a template in advance?

You are not permitted to pre-prepare any materials in advance of the exams.  

All work submitted should be your own and should be completed during the exam time.   

With the exception of the pre-exam materials provided for the CP3 and CS exams, which are permitted for use and reference during those exams.  

 

26. Will I be allowed to copy and paste in the exam?

Yes, the copy and paste function is allowed during your exam. 

  • You may copy and paste content such as the IFoA Standard Keyboard Notation or text from the PDF version of the Formulae and Tables into your exam submission if it helps support your answers. 
  • In some exams, like CP3, you may also need to copy material directly from the exam paper and or the advance material this is permitted where appropriate.

However, please be aware that any plagiarism may result in disciplinary action, unless the exam specifically requires you to reproduce provided materials. 

 

27. How should I position myself during the exams?

You must remain in view of your webcam at all times, except when taking one of the two permitted five-minute breaks. 

We understand it may not be possible to show your full environment, keyboard, and body in a single camera angle. Therefore, you must ensure your webcam provides a clear view of your face, with your shoulders and arms also visible throughout the exam. 

This is essential for maintaining the integrity of the remote invigilation process. 

Study support

 

1. Will the types of questions change with the re-introduction of closed book or closed web?    

Candidates should not see a material difference between the types of questions asked in the new closed book IFoA exams and the types of question asked in the previous open book exams.

The examiners will still ask questions in line with the subject syllabus and the split of questions in the exam will be in line with the knowledge / application / higher order split set out in the subject syllabus.

Examiners want well prepared candidates to be able to respond on the topic that is being assessed in the question, so will provide enough information to make this possible.

 

2. Will the exams be more difficult under closed book/closed web conditions? 

IFoA exams are designed to assess whether you have the required knowledge and skills in that subject, set out in our syllabi.   

We have taken steps to ensure candidates are able to demonstrate their competence without access to core reading, study notes or other resources during the exams.  

The examinations are designed to assess whether you have the required knowledge and skills to meet the objectives set out in the syllabus.

Each exam paper has been attempted under closed book exam conditions by a test candidate, who is a recently qualified actuary familiar with the subject material to ensure that a competent candidate could answer the questions to the minimum required standard. Any differences in the examination papers written for closed book/closed web assessments exist to ensure that a competent candidate can achieve the pass standard.

 

3. Which past papers should I use to support my preparations for the exams?

Past papers delivered between 2020 and 2024 under open-book rules are still valuable study resources, as they more closely reflect the current syllabus objectives. Attempting these papers under closed book conditions can be a useful revision exercise.   

Past papers delivered before 2020 were sat under closed-book conditions, however:

  • They may no longer align with the current syllabus: therefore we recommend candidates review the syllabus before using these papers as a resource

and

  • Answers were handwritten: therefore some questions may differ in style, particularly questions requiring mathematical work or the use of formulae

 

4. Will the CB exams be held in the current format or objective based assessment (OBA) format?  

The CB exams will remain in their current format for the foreseeable future.  

We will update you on the introduction of OBAs as we make progress with procuring a new exam platform. 

 

5. Will the IFoA release any support webinars?   

We will be holding further webinars throughout August to provide more detailed information on how the September session will work for candidates taking their exams, either in-person or remotely. 

Details of these webinars will be shared with candidates in the next few weeks.

 

6. Can I watch any webinars on the closed book experience from the April 2025 exam session?  

Watch webinar recording from April session

Related resources

Preparing for the September 2025 exam session

All the information and resources you’ll need as we adopt more modern and digital methods of assessment.
Learn more

Exam system technical requirements

All the technical requirements for our new exam system
Learn more

Access arrangements

Key information about access arrangements and how to apply
Access arrangements