Member Experience Committee (MEC) – Member

Application closing date: 9 February

A vacancy has arisen for a member to join the Institute and Faculty of Actuaries’ (IFoA’s) Member Experience Committee (MEC).

In support of the delivery of its functions, the IFoA Board is establishing a Member Experience Committee. The purpose of the Committee is to:

• Oversee the IFoA’s member experience ensuring both the relevance and delivery of the member proposition. The committee will have consistent consideration of different market needs across all key markets in which the IFoA operates.
• Undertake work on continually improving the membership experience in line with the IFoA’s current strategy and the broader principles of:
  • Making the member experience seamless: accessible support, clear communication and prompt resolution
  • Strengthening a member-focused culture among volunteers, members and employees
  • Consistently delivering member value in a rapidly evolving world.
• Support the formulation and execution of the IFoA’s strategy as determined by the IFoA Board.

Please also see the Committee’s Terms of Reference.

Candidates should ideally have:

• An understanding of the IFoA, its purpose, products and services
• An understanding or interest in customer / member experience, customer services, consumer facing technology and marketing
• Good understanding of stakeholder networks and the need to communicate
• Good understanding of DEI issues, and their varying nuances across the globe
• Interest to volunteer

Please also see the Committee’s Key Responsibilities. 

Tenure

Appointments would be for a two-year term, with the possibility of extension for one additional term.

Time commitment

The Committee will meet, on average, six times per year (two in-person meetings and four virtual meetings), with the potential for other ad hoc meetings or activity by exception.

Remuneration

The role is a voluntary position with no remuneration. Travel and other reasonable expenses will be paid.

Next steps

If you are interested in this role and would like an informal conversation before applying, please email us at engagement.team@actuaries.org.uk.

If you have read all the above and would like to apply, please send us:

• brief details of your relevant experience
• your reasons for wishing to get involved
• your ARN (if you are a member)
• a brief copy of your CV and full contact details (if you are a non-member)
• confirmation that you have read, understood, and agree to the information and requirements laid out in our volunteer information pack (please be aware that until we have received this confirmation, we will not be able to appoint you as a volunteer)

Please email all the above to engagement.team@actuaries.org.uk. Please note, we are unable to accept late applications.

We are committed to promoting diversity, equality of opportunity, and inclusion, within all our vacancies and we actively encourage applications from a diverse range of potential candidates. Recognising and embracing the unique and diverse talents of our volunteers is fundamental to the success of our organisation.

What you need to know

Volunteering provides you with a wide range of opportunities. With all rights and opportunities come responsibilities and we ask all our volunteers to comply with the terms of the IFoA’s governance manual and volunteer information pack. Before offering to provide support, please read through: what you need to know.