Raising a concern

If you believe that an IFoA member has acted in a way that falls below the regulatory standards of membership, please let us know. You can do this by completing our 'Make a Complaint' form below.

IFoA members also have a responsibility to self-refer when things go wrong. You can do this using this form.

Please speak to us if you are unsure what to do about a concern, potential self-referral, or whether the disciplinary process is the correct avenue of complaint for your concern.

Every complaint received will be assessed, using set criteria, to determine whether or not it will be accepted for investigation.

If you are considering raising a complaint, you may find it helpful to read the information note we have prepared about the process.

Full copies of the formal disciplinary rules, regulations, and guidance and informal information notes covering the most frequently asked questions are available by following the link below. Please contact us if you have any queries.

The disciplinary process addresses issues relating to individual IFoA members only. The IFoA has a separate process for concerns relating to regulated firms licensed under our Designated Professional Body (DPB) regime.



Form to make a complaint

Download here

Form to self-refer your own conduct

2 MB Word doc
Download form

Formal rules, regulations and guidance

Learn more

Complaints against DPB firms

We investigate complaints about licensed firms

Learn more
Contact Details:

Contact Details:

If you have any questions about the disciplinary process, please email