Tue 28 Apr 2026 - AI is transforming how reserving teams work, especially in providing deeper insights for business decisions and training actuarial teams. This talk will highlight how AI helps reserving teams focus on delivering detailed insights for pricing and underwriting, while addressing the challenge of retaining essential skills.
As AI automates tasks, the skills needed by actuarial analysts are changing but hands-on experience remains crucial for mastering reserving techniques. Lack of these could hinder progression to senior roles and affect team expertise.
We’ll provide a snapshot view of how reserving teams are using AI in practice at the end of 2025 using survey results from the London Market Actuaries Group. We will look at London market, personal lines insurers, shared service centres, and consultants and vendors.
While separating reality from hype, we’ll also discuss strategies to preserve knowledge and sharpen skills in a world increasingly reliant on automated reserving processes. We’ll look at the contrary view of barriers to AI adoption, the extent of use of machine learning versus the use of LLMs, how early career actuaries can gain the experience needed to thrive, and the view from chief actuaries and shared service centres.
This session will present the views of members of the Towards the Optimal Reserving Process Working party.
William Diffey and Anna Thomson, BDO