If you believe that an IFoA member has acted in a way that falls below the regulatory standards of membership, please let us know. You can do this by completing our 'Make a Complaint' form below.
IFoA members also have a responsibility to self-refer when things go wrong. You can do this using this form.
Please speak to us if you are unsure what to do about a concern, potential self-referral, or whether the disciplinary process is the correct avenue of complaint for your concern.
Every complaint received will be assessed, using set criteria, to determine whether or not it will be accepted for investigation.
If you are considering raising a complaint, you may find it helpful to read the information note we have prepared about the process.
