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IFoA Asia Conference 2026

The IFoA Asia Conference returns to Kuala Lumpur from 1 to 2 October – and this year’s programme is our most ambitious yet.

Join hundreds of returning delegates at Southeast Asia’s must-attend actuarial event and immerse yourself in two days of cutting-edge insight, innovation and global expertise.

Expect fast-paced sessions tackling the biggest opportunities and challenges in actuarial work today: the future of healthcare and insurance analytics, climate impact, regulatory change, geopolitical risk, and the accelerating world of AI.

IFoA conferences give you direct access to senior leaders, policy influencers and industry decision makers. Gain the insights – and the connections – that set you apart in a competitive market.

You’ll also enjoy:

  • Instant access to speakers and peers via our conference app
  • Live interaction across every session

Sponsors

Featured speakers

Dr Mahmood is a medical professional with more than two decades of experience managing crises in health, disasters and conflict settings. She is currently Professor and Executive Director of the Sunway Centre for Planetary Health at Sunway University in Malaysia. She is also a member of the World Economic Forum’s Global Future Council on Clean Air and co-chaired the Climate and Heath steering group. Other board roles include Roche, the Climate Action Accelerator and the Planetary Health Alliance globally, and the Employees Provident Fund in Malaysia. She is also Sustainability Advisor to Air Asia.

Her previous appointments included the Special Advisor on Public Health to the Prime Minister of Malaysia during the COVID pandemic. She has held many leadership roles in international organisations including the Chief of the World Humanitarian Summit at the United Nations and Under Secretary General of the International Federation of Red Cross and Red Crescent Societies. She was also the founder of MERCY Malaysia, a leading humanitarian organisation from the global south. For her contributions to society, she has received numerous international and national awards including the ASEAN Prize.

Ahmad Zulqarnain Onn is Chief Executive Officer of the Employees Provident Fund, the largest Malaysian retirement fund. He was previously Group Chief Executive of Permodalan Nasional Berhad, the largest asset management company in Malaysia.

Prior to PNB, he was Deputy Managing Director of Khazanah Nasional Berhad, Malaysia’s sovereign wealth fund, where he held various positions including Head of Strategy, Head of the Strategic Fund, and Head of the Financial Institutions Group. Zulqarnain was the founding Chief Executive Officer of a financial guarantee insurer which provided credit enhancement and structuring for large infrastructure projects.

He has had various roles in institutions leading debt restructuring and resolutions in the aftermath of the Asian financial crisis and at investment banks. He holds a bachelor's degree in economics from Harvard University.

A permanent resident of Malaysia, Mark has over 44 years of experience in the life insurance business (including 30 years in Asia) with an excellent track record in spearheading the transformation of the life insurance industry. 

In his time in Asia, Mark has served Chief Agency Officer and CEO for AIA operations in Indonesia, Malaysia and Singapore.  From 2008 till 2018 he served as CEO for Manulife in Taiwan and was Senior Vice President and Regional Executive for South East Asia from November 2012 to January 2016, overseeing Singapore, Malaysia and Philippines during which the territories experienced strong growth.  

Mark holds both the Chartered Life Underwriter and the Chartered Financial Consultant designations from the American College. 

He is also a Certified Financial Planner, Registered Financial Planner and Industry Fellow at the Social Wellbeing Centre Universiti Malaya.  

In 2006, he was named the Personality of the Year by the Asia Insurance Review for his contribution to the industry and his leadership in the area of corporate social responsibility. 

In October 2018, Mark was honoured with the 'Outstanding Leaders in Asia' award from ACES (Asia Corporate Excellence and Sustainability Awards). 

He was also appointed the President of the Life Insurance Association of Singapore and the Financial Planning Association of Singapore in 2007-2008. 

Datuk Dr Kuljit Singh earned his Master’s degree in Otorhinolaryngology from the University of Malaya, Kuala Lumpur, in 2002. Prior to that, he served at Hospital Kuala Lumpur and Hospital Kangar as an ENT Clinical Specialist, and later as Lecturer and ENT Specialist at the University Malaya Medical Centre. Since 2007, he has been serving as Consultant ENT Surgeon at Prince Court Medical Centre.

An active member of the Malaysian Medical Association since 1996, Datuk Dr Kuljit Singh has contributed extensively at both state and national levels, including serving as Honorary General Secretary from 2013 to 2014. His professional engagements extend internationally, having conducted meetings and delivered presentations across ASEAN countries, building strong networks with leading ENT specialists in the region and beyond. 

He served as President of the Malaysian Society of Otorhinolaryngologists in 2007 and was recognised with meritorious awards by the society. A pioneer in minimally invasive sinus surgery, he has recently advanced the use of imaging guidance systems in navigating complex sinus procedures.

Currently, Datuk Dr Kuljit Singh is the Medical Director at Prince Court Medical Centre, Kuala Lumpur. He also holds the positions of President of the Association of Private Hospitals Malaysia and President of the Asian Hospital Federation. His enduring passion is to advance healthcare for the people of Malaysia.

Dr Yap Wei Aun is currently serving as the CEO of the Health Transformation Office within the Ministry of Health. 
 
Prior to rejoining the Ministry of Health, Wei Aun was consulting for the World Bank and the World Health Organization. He also served as the Country Technical Director for the Malaysia Health Systems Research project, a collaboration between the Ministry of Health and Harvard University, which resulted in the initiation of reforms such as the establishment of ProtectHealth Corporation, the Ministry’s strategic purchaser. 
 
His clinical experiences include serving on the frontlines in a variety of hospital and clinic setting – in the United Kingdom, rural Sarawak, and Kuala Lumpur. 
 
Wei Aun received his medical degree (MBBS) from the University of Newcastle Upon Tyne,  Master of Public Health (MPH) from Harvard University, and completed his membership exams for admission into the Royal College of Physicians (London). 

Prof Dr Aini Suzana Ariffin is an internationally recognised leader in science, technology and innovation policy, AI governance, and responsible AI, with over 25 years of executive leadership experience spanning government, industry, academia, and international organisations. She holds a PhD in Science, Technology and Innovation Policy and Innovation Management from the University of Manchester, UK, specialising in innovation policy, technology governance, and innovation ecosystems. 

Currently Prof Dr Aini Suzana serves as Vice Chair of the Science, Technology, Engineering and Innovation Policy Asia-Pacific Network and as an AI Ethics Expert Without Borders, both under UNESCO. She is also President of AI and Robotics at the ASEAN CXO Association.

She was one of the principal contributors to Malaysia's National Artificial Intelligence Roadmap 2021–2025 and served as Head of the Working Committee for the implementation of the roadmap under the Ministry of Science, Technology and Innovation. She was also the author of the Malaysia AI Governance and Ethics Guidelines and a contributor to the ASEAN AI Governance and Ethics Guidelines. She represents Malaysia in the development of international AI standards through ISO/IEC JTC 1/SC 42, the international technical committee responsible for AI standards. 

She is the Founder of the Industrial Institute of Responsible AI. She is also a Fellow of the Centre for Artificial Intelligence and Robotics, Universiti Teknologi Malaysia, a Fellow of the Industrial Advisory Group at MIMOS Berhad, and a member of the Independent Advisory Ethics Committee of YTL. 

Through these leadership roles, she champions STI policy and strategy, AI governance, responsible AI, and AI for good initiatives while fostering regional collaboration and trusted AI ecosystems across the Asia-Pacific and ASEAN regions. In recognition of her contributions to advancing responsible and ethical AI, she received the Women in AI Asia-Pacific Award for 'AI for Social Good.'

Tan Sri Dr Noor Hisham Abdullah is a Senior Consultant Surgeon in Breast and Endocrine Surgery. He served as the Director-General of Health Malaysia for 10 years, from March 2013 to April 2023. Prior to that, he was the Deputy Director-General of Health (Medical) from January 2008 to February 2013. 

His expertise lies in breast and endocrine cancers, and he has authored numerous published papers and textbook chapters on endocrine surgery. He trained in breast and endocrine surgery through the Royal Australasian College of Surgeons Fellowship programme and obtained his Master of Surgery and medical degrees from the National University of Malaysia. 

He chairs multiple medical professional councils and national-level technical committees and is actively involved in policymaking with global organisations such as the World Health Organization and the Drugs for Neglected Diseases Initiative. He served as a Councillor-at-Large on the Executive Board of the International Society of Surgery (ISS) from 2017 to 2022 and chairs the ISS Global Surgery Committee. 

In March 2020, he was elected Chairman of the Asian Association of Endocrine Surgeons. Since December 2022, he has served as the Chair of the WHO Standing Committee on Health Emergency Prevention, Preparedness and Response on behalf of Malaysia, a term lasting until 2024. He was also the board member of Drugs of Neglected Diseases Initiatives for 12 years until June 2025. 

Dr Noor Hisham has received numerous local and international awards, including the prestigious Fellowship Ad Hominem from the Royal College of Surgeons of Edinburgh in 2018, in recognition of his contributions to surgery and healthcare. In 2013 he was given the honour to deliver the Bristish Journal of Surgery Lecture in Ashley Court Birmingham UK. In 2019, he delivered the distinguished Martin Allgöwer Lecture at the 48th World Congress of Surgery in Krakow, Poland. 

For his exemplary leadership in managing the healthcare sector's response to the COVID-19 pandemic, he was awarded The Brand Laureate 'Outstanding Brand Leadership Award 2020' by The World Brands Foundation and named 'UKM Most Notable Alumni 2019' by his alma mater. These awards reflect the dedication, commitment, sacrifice, and resilience of every individual in the Ministry of Health and various agencies who worked to provide the best healthcare service for the nation during the pandemic. 

His special interest lies in enhancing universal healthcare coverage for marginalised communities and bringing personalised healthcare back to the community and home through digital technology and creative innovation. He has been appointed the Technical Advisor for Universal Health Coverage for the WHO Western Pacific Region and Health Advisor for Healthcare Transformation by the Sarawak State Government. He is currently the Chairman of IJN Sdn Bhd and the UCSI Healthcare Group, and also serves as the Chancellor of the University of Cyberjaya. 

Datuk (Dr) Yvonne Chia is a pioneering Malaysian banker and corporate leader with more than four decades of experience spanning banking, strategy, governance, value creation and leadership development. She was Malaysia’s first woman bank CEO and has held senior leadership and board positions across financial services, listed companies, public institutions and philanthropy  

She began her career with Bank of America, gaining experience in credit risk, asset liability management, project finance and regional banking. She subsequently served as Group Managing Director and Chief Executive Officer of RHB Banking Group (1996-2002) and Hong Leong Banking Group (2003-2013), leading both institutions through periods of consolidation, regional expansion and transformation. During the Asian Financial Crisis, she was unique, concurrently led two banking institutions for 18 months, helping to stabilise operations, navigate recovery and integration. 

Until August 2025, she served as Independent Non-Executive Chairman of Standard Chartered Bank Malaysia Berhad, she is an Independent Non-Executive Chairman of Press Metal Aluminium Holdings Berhad and is an adviser to several leading organisations and corporates, including the Asian Infrastructure Investment Bank and EQT, bringing her experience in banking, governance, strategy and regional leadership to these engagement. She is also a trustee of Teach For Malaysia, a member of the MyMahir National Talent Council representing the financial services sector, and a council member of the Asian Institute of Chartered Bankers. 

A respected voice on value creation, governance, leadership and the future of finance, she brings a big-picture perspective to navigating complexity and shaping long-term value. She remains committed to nurturing talent and building enduring institutions grounded in purpose, people, performance and integrity. 

Schedule

Activity Time Details
Registration 08:15 - 08:45
Chair's welcome 08:45 - 08:55
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Speaker: Junaid Iqbal, Prudential Services Asia

Committee recognition 08:55 - 09:00
Keynote address: Prof Tan Sri Dr Jemilah Mahmood 09:00 - 09:30 Decision-making under uncertainty: When data is incomplete but action is critical
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Speaker: Prof Tan Sri Dr Jemilah Mahmood, Sunway Centre For Planetary Health

Plenary 1 09:30 - 11:00 Healthcare financing at a crossroads: Building affordable, sustainable and trustworthy health systems.
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Speakers:

  • Mark O’dell, Life Insurance Association Malaysia
  • Datuk Dr Kuljit Singh, Association of Private Hospital of Malaysia
  • Dr Yap Wei Aun, Ministry of Health
  • Moderator: Jasveen Marne, Great Eastern Takaful
Morning refreshments and exhibition 11:00 - 11:30
IFoA Town Hall 11:30 - 12:00
Plenary 2 12:00 - 13:00 Making capital work harder: Asset solutions for insurers under Asia RBC.
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Over the past few years, RBC regimes and IFRS 17 have been rolled out in stages across Asia, with Malaysia also expected to implement its revised RBC framework next year which aligns closely with the Insurance Capital Standard (ICS). These changes are reshaping how insurers measure profitability, manage balance sheet volatility, and allocate capital.

At the same time, a more volatile macro and market backdrop – inflation, higher rates, historic tight credit spreads, and episodic equity drawdowns – is putting renewed pressure on insurers to deliver competitive returns for policyholders as well as resilient returns for shareholder, while staying disciplined on capital, liquidity, and risk appetite at the same time.

This presentation explores how insurers can rethink asset solutions to improve capital efficiency, strengthen portfolio resilience, and potentially enhance risk-adjusted returns under RBC regimes. 

Topics will include the evolving role of alternative assets in diversifying return sources and improving portfolio efficiency; investment grade securitised credit as a way to enhance yield while managing complexity risk; and equity tactical asset allocation (TAA) to manage drawdowns and capture opportunities more dynamically. We’ll also explore asset structuring solutions (e.g. securitisation, repack notes) being explored by some regional insurers to target specific outcomes, such as income enhancement.

For each solution, we’ll cover insurer suitability and use cases, potential regulatory and accounting constraints, and key implementation considerations including liquidity, transparency, governance, operational readiness, and capital treatment.

Speaker: Zhao Wei Yee, HSBC Global Asset Management 

Lunch and networking 13:00 - 14:00
Workshop A1 14:00 - 14:45 Assessing retirement adequacy in defined contribution plans: Evidence from Malaysia.
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This study examines whether defined contribution (DC) retirement plans can deliver adequate retirement income, using income replacement ratios as the primary adequacy indicator. We propose an actuarial framework to estimate optimal contribution rates that account for uncertainties in interest rates, investment returns, and mortality, reflecting the risks faced by future retirees.

Using the Entry Age Normal method and actuarial present value techniques, retirement annuity benefits and replacement ratios are derived under alternative economic and demographic scenarios.

The results indicate that although higher investment returns improve retirement adequacy, plan design features, particularly restrictions on early lump-sum withdrawals between ages 55 and 60, play a crucial role in sustaining retirement income. The analysis further demonstrates that uniform contribution rates may be insufficient and that age- and gender-specific contribution strategies can materially improve adequacy outcomes.

A case study based on Malaysia’s median annual salary illustrates the implications for DC plan sponsors and policymakers. The findings provide practical insights into how DC plan structures can be refined to balance flexibility, adequacy, and sustainability in the Asian retirement context.

Speakers:

  • Aimi Syairah Md Sa'at, Sunway University
  • Syazreen Niza Shair, Universiti Teknologi MARA 
  • Norazliani Md Lazam, Universiti Teknologi MARA 
Workshop A2 14:00 - 14:45 Base MHIT: Paving the way for private medical insurance for Malaysia and beyond
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This session explores the development of the universal Base MHIT product and how it may shape the future evolution of private medical insurance in Malaysia and potentially other emerging Asian markets. Beyond product design, the discussion will cover broader healthcare financing and sustainability challenges that are becoming increasingly relevant across the region.

Topics include the evolving role of insurance as risk protection versus healthcare savings, including the use of deductibles and cost sharing to support affordability and sustainability. The session will also explore customer segmentation, risk pooling and risk equalisation, as well as the interaction between insurers, providers and regulators in managing medical inflation and healthcare utilisation. Additional discussion areas include provider engagement and reimbursement models, network management, the gradual transition towards DRG-style reimbursement and value-based care, and the role of claims management and pharmacy benefit management in improving cost efficiency and sustainability.

Drawing on examples from other healthcare systems, the session aims to provide perspectives on balancing affordability, accessibility and long-term sustainability in future private healthcare ecosystems.

Speaker: Pang Hsiang Chye,  Milliman 

Workshop A3 14:00 - 14:45 AI in actuarial models: Steps for successful implementation
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Artificial intelligence has transformed the insurance industry in areas such as underwriting, claims management, and customer operations.

However, actuarial functions have remained largely untouched.

Actuarial models demand deep understanding of cashflows, sensitivity to the local market context, and operate within local regulatory frameworks. These barriers prevent general AI tool from becoming useful.

This session will share our AI implementation experience that addresses that gap. We will share how to build an AI agent capable of working meaningfully within actuarial models, the challenges we encountered in training large language models on actuarial subject matter, and the risk management discipline required to deploy AI responsibly.

In this session, we will present on:

  • Why implementation of AI in core actuarial function matters now more than ever. 
  • The structural barriers to AI adoption in actuarial modelling, including consideration of the professional accountability standards that govern actuarial sign-off. 
  • A roadmap on how we designed and deployed an AI agent to work with actuarial models covering the key decisions made and how to train LLM in actuarial context.
  • How to manage AI risk in actuarial practice: the governance framework, human oversight mechanisms, and validation standards we put in place to ensure AI-assisted outputs remain accurate.
  • Live demonstration of an AI agent working in an actuarial model in practice.
  • The questions every actuarial team should be able to answer before signing off on an AI-assisted model for regulatory or financial reporting purposes.

Speaker: Mohamad Muzakkir Abd Ghafar, Milliman Advisors 

Workshop A4 14:00 - 14:45 IFRS 18 and insurance: What actuaries need to know
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IFRS 18 introduces a fundamentally new approach to the presentation and disclosure of financial performance, replacing IAS 1 and significantly reshaping the structure of the income statement. While IFRS 18 is not insurance‑specific, its implications for insurers and takaful operators, particularly those already navigating IFRS 17, are substantial and under‑appreciated.

This session explores IFRS 18 through the lens of insurance and takaful operators, focusing on the implications for actuarial processes, performance measurement and communication. It examines how IFRS 18 interacts with IFRS 17 outputs, including the presentation of insurance service result, finance income or expenses, and non‑insurance components, and how management‑defined performance measures (MPMs) may be impacted.

The session will highlight key judgement areas where actuaries are expected to contribute, including profit sources analysis, comparability across periods, and consistency between regulatory, management and financial reporting views. Particular attention is given to takaful operators, where surplus distribution, fund segregation and stakeholder communication introduce additional complexity under the new presentation framework.

Drawing on practical implementation considerations, the talk will outline what actuaries need to understand, influence and prepare for, as IFRS 18 becomes effective and stakeholders demand clearer, more comparable performance explanations.

Speaker: Harun Kannan Rajagopal, Ernst & Young 

Transfer time 14:45 - 14:55
Workshop B1 14:55 - 15:40 Healthcare sustainability: The goals we state and the costs we shift
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Healthcare systems are usually judged against familiar objectives: access, affordability, quality, and fiscal sustainability. Yet policy choices often reveal additional priorities, including healthcare sector growth, private investment, employment, medical innovation, and the use of private financing to relieve pressure on public budgets.

This presentation examines healthcare sustainability through the gap between stated goals and revealed priorities, with a focus on Singapore and Malaysia. It considers how public reforms, private-sector expansion, insurance product redesign, and prevention strategies each respond to real sustainability pressures, but may also create new financing consequences.

The session then reviews recent policy and market interventions aimed at improving sustainability, assessing their intended objectives, the stakeholder incentives they must navigate, and the practical challenges that may limit their effectiveness.

Speaker: Konrad Kuc, InHealthSights

Workshop B2 14:55 - 15:40 Rainfall parametric insurance for Malaysian smallholding farmers: A viability blueprint
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Climate change is intensifying rainfall variability in Malaysia, exposing smallholding farmers to significant income volatility. Meanwhile, the traditional indemnity-based agricultural insurance often suffers from delayed payouts, complex claims processes, and limited availability, making it less effective for financially vulnerable farmers. Hence, this presentation proposes a rainfall parametric crop insurance framework as a practical risk transfer solution to address these gaps.

Using a data-driven actuarial framework, the parametric solution automatically triggers payouts based on predefined rainfall thresholds derived from historical meteorological data for sample geographic locations in Malaysia. The methodology integrates rainfall distribution modelling, stochastic simulation of rainfall amounts, and portfolio-level risk analysis to evaluate pricing, payout structures, and profitability under different design scenarios. Multiple product designs are assessed, balancing affordability constraints with insurer sustainability, while incorporating considerations such as basis risk, spatial risk, and operational simplicity.

Beyond product design, the presentation highlights the role of parametric insurance as a complementary solution, supported by targeted government subsidies and policy alignment in Malaysia. The presentation contributes to the actuarial applications in climate risk, offering a practical blueprint for emerging markets facing similar protection gaps.

Importantly, the presentation demonstrates practical considerations for corporates and government agencies in developing novel financial solutions to address climate-related risks for the vulnerable, thereby improving economic production.

Speakers: Muhammed Amin Hassim and Yet Chuen, Asia Pacific University

Workshop B3 14:55 - 15:40 The determinants of mortality experience: A longitudinal study on major rapidly developing Southeast Asian countries.
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The study identifies and evaluates the impact of socioeconomic factors, environmental influences, and individual characteristics on mortality experience in major rapidly developing Southeast Asian countries – namely Indonesia, Malaysia, the Philippines, Thailand and Vietnam – over the period from 2000 to 2019.

Addressing an important gap in the existing literature, the study utilises the most recent publicly available data and places a specific focus on these key countries within the region.

A novel methodological framework was adopted, employing a binomial logistic generalised linear mixed-effects model estimated using both frequentist and Bayesian estimation techniques.

The results from this approach aligned with findings from prior research, confirming that healthcare expenditure, urbanisation, and being female are positively associated with improved mortality outcomes. 

On the other hand, income inequality, CO2 emissions, infant mortality, and age were found to be negatively associated with mortality experience. Further insights gleaned from the results of this approach include the observation of an exponential pattern in mortality rates and a widening gender disparity with increasing age.

Based on the findings and discussion, this study puts forward several recommendations for governments, healthcare providers, and life and health (re)insurance companies to support initiatives aimed at enhancing population health and promoting sustainable development in the region.

Overall, this study contributes to the advancement of actuarial science in terms of both knowledge and practice by demonstrating how robust statistical techniques, applied to the latest available data, can yield valuable insights into the determinants of mortality experience in the major rapidly developing Southeast Asian countries.

Speaker: Dr Liew Min Liang, Malaysian Life Reinsurance Group Berhad 

Workshop B4 14:55 - 15:40 Community Insurance: Getting to the foundations of Takaful to help solve medical insurance issues.
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This presentation combines two pressing issues in the Malaysian insurance market currently: 

  • Takaful moving beyond replicating conventional insurance products to true innovation
  • Medical insurance innovation going beyond smoke and mirrors to ensure affordability for the B40 and M40. 

Last year over 300,000 Malaysians surrendered their medical insurance policies because it had become too expensive.  Bank Negara has worked hard to control price increases, but from an actuarial point of view there are limitations due to real increases in costs.  In order to truly make a difference we simply must change behaviors, which is where community insurance comes in.  

The concept of community insurance will go beyond pure Takaful structures to be used in other communities such as churches, temples and community centers.  The key underlying concept is a group of people who know each other and are willing to work with each other to help with medical costs relating to payments within deductibles higher than typically chosen in Malaysia and are more likely to change behaviours.  This concept extends from traditional Takaful concepts, friend assurance in Europe as well as Christian insurance concepts in some western countries.

Speakers: Hassan Scott Paul Odierno and Jeremy Visvalingam, Actuarial Partners Consulting 

Afternoon refreshments 15:40 - 16:10
Plenary 3 16:10 - 17:10 Insurers in a volatile world
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Speakers:

  • Anjali Kuperan, AIA
  • Paul Sweeting, IFoA
  • Moderator: Junaid Iqbal, Prudential Services Asia
Plenary 4 17:10 - 18:10 From spreadsheets to strategy: The actuary-to-CEO journey
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Speakers:

  • Leong Su Yern, Etiqa Life Insurance
  • Serena Thio, Munich Re Malaysia
  • Moderator: Farzana Ismail, Milliman
Chair's closing and end of day 1 18:10 - 18:15
Activity Time Details
Registration 08:30 - 09:00
Plenary 5 09:00 - 10:00 Designing Retirement Security in a Changing Nation
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Speaker: Ahmad Zulqarnain Onn, Employer Provision Fund

Plenary 6 10:00 - 11:00 Mind over claims: Why mental health is the missing variable in private medical insurance.
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Private medical insurance in Asia faces compounding pressure: rising non-communicable disease (NCD) prevalence, escalating claims, and a persistent gap between benefit spend and health outcomes. Yet the most powerful lever for cost reduction remains largely untapped: Mental Health.

This session presents the evidence that psychological and physical health risk pools are not separate. They are deeply intertwined, and pricing them in isolation produces systematically suboptimal outcomes for insurers and the populations they serve.

Drawing on data from over 370,000 national health screenings (SEHATi by PERKESO), ThoughtFull's Organisational Mental Wellness Assessment results published in a Workplace Wellness 2025 Year-In-Review Whitepaper, and global actuarial and clinical research, this session will demonstrate that:

  • The DASS–NCD correlation is irrefutable: employees with elevated depression, anxiety, and stress scores carry materially higher NCD risk profiles
  • Burnout is already embedded in the workforce: 23.4% of Malaysian employees show moderate-to-high burnout; 60.7% report low psychological safety
  • Mental health intervention delivers measurable ROI: the WHO estimates a 4:1 return, while poor mental health already costs Malaysian organisations RM14.46 billion annually
  • AI-powered delivery is making mental health scalable, insurable, and actuarially measurable for the first time

Delegates will leave with a practical framework for integrating mental health risk into product design, underwriting, and employer benefit structures.

Speakers: Joan Low and Chloe Mok, ThoughtFull World 

Student showcase 09:30 - 16:45
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Designed specifically for undergraduate students, this student showcase offers practical learning, real-world industry insights, and valuable networking opportunities with senior industry leaders.

Programme details:

AI uncoded: Practical tools and real-world skills for actuaries workshop

Speaker: Qanit Al-Syed & Abdul Wafiy, UOB Bank

Fireside chat: Beyond the actuarial role – from pricing to operations leadership

Speaker: Amin Nurazmi, Takaful Malaysia

Panel discussion: The talent playbook – hiring trends and career insights from industry leaders

Speaker: Natasha Ishak, HAYS & Moh Siew Wei, Malaysian Life Reinsurance

Morning refreshments and exhibition 11:00 - 11:30
Workshop C1 11:30 - 12:15 From black box to boardroom: Governing actuarial models under real-world pressure.
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As automation accelerates, governance cannot remain theoretical. It must operate in the real constraints of delivery pressure, legacy architecture, and imperfect information.

Strong governance does more than satisfy regulators. It strengthens decision confidence, protects organisational credibility, and enables innovation to move at speed without eroding trust. This session aims to empower actuaries and risk professionals with pragmatic approaches to strengthen oversight immediately, even when the model itself cannot be rebuilt.

Besides, models rarely fail loudly. They drift quietly, accumulating complexity as ownership diffuses, documentation ages, and delivery deadlines compress the time available to challenge assumptions. Many actuarial teams inherit models that are business-critical yet only partially understood, even as expectations rise to automate processes and embed AI into decision frameworks.

This session will aim to tackle a reality rarely acknowledged in formal guidance: the models that matter most are often those least suited to textbook governance. They are inherited, partially opaque, heavily relied upon, and deeply embedded in financial decisions. Rebuilding them is rarely feasible. Ignoring their risk is no longer acceptable.

Speaker: Anjali Kuperan,  AIA Group 

Workshop C2 11:30 - 12:15 Beyond the lapse score: How actuaries turn predictive models into customer engagement pathways that change behaviour.
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Life insurers have become increasingly good at predicting which customers are likely to lapse. Yet many lapse models stop at the moment they become most commercially useful. They identify risk, but often do not provide a structured or differentiated approach to changing customer behaviour based on the output. The insurer’s business goal is not simply to predict lapse more accurately, but to actively reduce it.

This case study explores what happens when actuaries stay involved after the score is produced, using analytics as a foundation for customer-centric design. Drawing on retention work with Australian and US life insurers and live expansion into Asia and China, the session presents a practical framework tested through real CX campaign design and deployment.

We will show how lapse propensity scores and incorporating behavioural data, from policy and transaction records to portal and call centre activity, can inform differentiated customer journeys and message design. The focus shifts toward identifying “changeable lapse risk” and designing interventions that recognise different customer motivations, distribution contexts and moments of vulnerability.

Using career stories from two Swiss Re actuaries in Australia, and job rotations for colleagues in China, the presentation introduces the behavioural actuary, combining predictive modelling, commercial judgement, data interpretation and behavioural economics to design, test and improve customer interventions. Practical examples will cover customer renewal and cross-sell materials, call centre training, and payment journeys, all connected to analytics, with lessons on what works, what does not, and what needs adapting across markets.

Speakers: Nick Mingo, Taleitha Phillips, and Lily Li, Swiss Re Asia

Workshop C3 11:30 - 12:15 The Actuarial AI Agent to transform actuarial and quantitative modelling
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This presentation introduces an innovative AI-based approach: GMM (General model of models), to improve scalability and efficiency in actuarial and quantitative modelling, addressing the long-standing trade-off between spreadsheet flexibility and system performance.

Traditionally, Excel provides transparency and adaptability but becomes inefficient for complex, data-intensive models. Professional actuarial systems offer speed and standardisation but are often rigid and opaque. The proposed solution treats Excel files as prompts rather than execution engines.

An AI system, trained over three years on billions of tokens and over 500 Excel functions, parses spreadsheet formulas into a structured computational graph.

This graph generates optimised C++ code, eliminating redundancies while preserving original logic.

A case study at a listed insurance company demonstrated nearly 100x performance improvement. The system also delivered strong adaptability across regions, enhanced governance through version control and workflow management, and maintained full transparency—all calculations remain traceable.

The future roadmap includes supporting Excel LAMBDA functions, developing a lightweight Excel add-in, and offering a Python package for multi-model integration. The goal is not to replace existing tools but to augment them with AI—allowing actuaries to work in familiar environments with greater efficiency, scalability, and robustness.

Speaker: Collin Qian, DeepLight Tech

Workshop C4 11:30 - 12:15 Rethinking mental health exclusions in Asian travel insurance
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The blanket mental health exclusion is near-universal across Asian travel insurance products, yet rarely revisited as a deliberate actuarial decision. The IFoA Mental Health Working Party’s Travel Insurance Work Stream has been examining whether this exclusion reflects evidence or inherited convention, and what a viable path to informed inclusion looks like for Asian markets specifically.

This session presents the Working Party’s framework — From Exclusion to Informed Inclusion — alongside emerging findings from a regional actuarial survey covering Singapore, Hong Kong, Malaysia, India, and other Asia-Pacific markets. Three structural issues are systematically understated by the current model: claims leakage, where mental health events are absorbed into medical and evacuation categories without being coded as such; a disclosure gap driven more by product design than stigma alone; and reinsurance treaty wording that creates coverage gaps where parity mandates begin to bite, including India’s Galdan Wanchuk judgment (2025) and US precedent under Connecticut §38a-398a.

The proposed framework introduces a five-tier stability-based segmentation, destination severity modifiers consistent with existing medical pricing logic, sublimit structures under a managed parity model, and a behavioural “transparency credit” that prices the value of disclosure rather than penalising it. Each component is calibrated against both the evidence base and the operational realities of Asian primary and reinsurance markets.

The session is targeted at pricing, product, underwriting, and reinsurance practitioners. Attendees will leave with a defensible diagnostic for their own portfolios and a concrete pathway to product evolution where the blanket exclusion no longer holds.

Speaker: Ankit Nanda, Optum India

Lunch and networking 12:15 - 14:00
VoltVision Challenge 2026 grand finale 14:00 - 17:00
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The IFoA × PIAM VoltVision Challenge 2026 grand finale brings together the competition’s top-performing teams to present their vision for the future of Malaysia’s electric vehicle ecosystem.

Building on the challenges explored during the preliminary round, finalists will step into the role of strategic advisors and develop an integrated roadmap for a financially sustainable, scalable, and resilient EV ecosystem.

Teams will tackle real-world challenges through a combination of actuarial thinking, product innovation, risk management, and ecosystem strategy, while balancing the interests of government, insurers, manufacturers, infrastructure providers, consumers, and other key stakeholders. 

The grand finale provides a platform for emerging talent to challenge assumptions, demonstrate innovative thinking, and present practical, evidence-based solutions to industry leaders helping shape a smarter and more sustainable future for mobility in Malaysia.

Plenary 7 14:00 - 15:00 The next digital era: How AI platforms and ecosystems are reshaping business, behaviour and trust in Asia.
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Speakers:

  • Prof Dr Aini Suzana, Science, Technology, Engineering and Innovation Policy Asia-Pacific Network (STEPAN)
  • Raja Azmi Adam, Google
  • Moderator: Greg Solomon, Eigengrey Consulting
Professional Skills 15:00 - 16:00 When stakeholders don't want to hear the answer
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Speakers:

  • Tan Sri Dr Noor Hisham Abdullah, UCSI Hospital
  • Datuk Yvonne Chia, Asian Infrastructure Investment Bank
  • Moderator: Yew Khuen Yoon, PwC
Chair’s closing 16:00 - 16:15
New Qualifier ceremony 16:30 - 17:15
Networking reception 17:15 - 19:00
Conference dinner 19:00 - 22:00

Pricing and booking information

Members Book for £300
Students (members) Book for £150
Non-members Book for £350
Members: virtual Book for £185
Non-members: virtual Book for £215

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Thank you to our sponsors

Malaysian Life Reinsurance Group Berhad (ML Re) is a Malaysian based reinsurer focusing on Life Reinsurance and Family ReTakaful support. ML Re is majority-owned by the Life Insurance Association of Malaysia, with RGA as a minority stakeholder. ML Re was initiated and started their business in 1997 with the distinction of being the first local life reinsurer in the country and currently the market leader in the conventional life reinsurance market.